Ventanillas de Salud Program

Objectives: To build partnerships with diverse community organizations, local, state, and federal government agencies, faith based organizations and academic institutions.

Description: The Campesinos Sin Fronteras (CSF) promotores program seeks to address uncoordinated, fragmented, silo-ed, and health care delivery systems that are difficult for consumers and families to access or navigate. Through the promotores program, Ventanillas de Salud is a binational practice that enages with the Mexican Consulate. Promotores work with the Mexican Consultate and with the Secretaria de Salud in Sonora, Mexico to offer medical care to uninsured Mexican Nationals and their families. Through the Ventanillas de Salud program, CSF promotores also identify medical services in the U.S. that will offer services to uninsured individuals.

Results/Accomplishments/Evidence: The agency has been recognized by state and federal agencies in their language access model in the use of promotores. CSF is one of the nation’s leading Promotores models and the best practices used by the agency are replicated by other organizations. CSF always maintains a pool of 20-40 volunteers who strengthen the workforce and service model delivered in the community.

Population of Focus: Hispanic or Latino, Adults, Transition aged, Adolescents, Children, Elderly, Employees/staff, HIV/AIDS, Homeless, Immigrants, Incarcerated/Formerly incarcerated, Indigenous, Limited English Proficient, Sexual and gender minorities, Women

Setting: Promotores will work in work sites often times in farms, fields, transportation pickup locations, and other farmworker environments. Also; Border area, Rural and/or frontier, Community health center, Faith-based organization, Emergency room/clinic, Mental health clinic, Substance abuse clinic, Home/housing, Hospital, Parks & recreation, School, Residential facility, Workplace, Court, Correctional facility, Community center, primary care facility, local, county or state department/office.

Level of Intervention: County, City, Community. Individual, Family

Resources/Qualifications Needed: Promotores desire, qualities, attributes, interpersonal and language skills.

Partners: Mexican Consulate and community health centers

Background: Campesinos Sin Fronteras (CSF) is a 501(C)3 non-profit, grassroots organization serving migrant & seasonal farm workers and other members of the low-income Hispanic community in Yuma County, Arizona. CSF is based on the promotora model of services to community residences. The history of CSF focused on meeting the needs of farmworkers and their families. The agency develops multiple partnerships to ensure an effective mastery of community resources and works with multiple partners including: faith based organizations, Head Start, Immigration Centers, FQHCS, Consumer Assistance Programs, and Hispanic Serving organizations.